Shipping & FAQs
Shipping FAQs
All NZ packages aim to be delivered in 2-4 working days.
All Australian packages aim to be delivered in 7-10 working days.
How much does shipping cost?
Nationwide shipping within New Zealand is Free if you spend over $100 otherwise it's a flat rate of $4.99.
Australia shipping is a flat rate of $8.99 NZD
Local delivery - Gisborne, NZ - Free no minimum spend
Do you ship internationally?
Yes, we ship to Australia. See cost above.
General FAQs
What types of skincare products do you offer? We offer a diverse range of skincare products including face moisturisers, cleansers, serums, oils, and masks.
What skin concerns do your products address? Our products are designed to address a variety of concerns including hydration, fine lines, oil control, and acne. Our gentle formulas are particularly well-suited for sensitive skin.
What makes your skincare line unique? Our skincare products combine high-quality natural and organic ingredients with scientifically researched actives to provide you with the most effective skincare products. We're proud to be a vegan brand and ensure that our products are sustainable.
How do I determine which product is best for my skin type? We understand that everyone's skin is unique. To find the right product for your skin type and concerns, we recommend using our Skin Type Quiz on our website. This will help you identify the products that align with your specific needs.
Are your products tested on animals? No, we are proud to be a cruelty-free brand. Our products are never tested on animals.
Are your products safe for sensitive skin? Yes, our products are formulated with sensitive skin in mind. We prioritise using gentle, non-irritating ingredients to ensure that even those with sensitive skin can enjoy the benefits of our products.
Do I still need to use a moisturiser if I use a face oil?
Yes, face oils and moisturisers have different benefits and it's best to use both.
What should I do if I experience an adverse reaction to a product? While adverse reactions are rare, if you experience any discomfort or irritation, we recommend discontinuing use of the product and contacting us for guidance.
How do I get in contact with you?
Please email us at hello@akaiablends.com
Disclaimer: Our products are not a substitute for medical advice from a health care professional and is not intended to diagnose, treat, cure, or prevent any disease. Always consult your doctor or other qualified healthcare professional with any questions you may have regarding a medical condition.
Allergies and sensitivities: Our products contain oils from natural nuts, seeds and fruit. If you have any allergies please read the product description carefully. If you are uncertain about possible sensitivity, always do a patch test before use. Discontinue if irritation occurs.